Call CentreSE-CCS50 · SE-CCS100
SE-CCS is a complete inbound and outbound call centre on one standard server. Agents need only a browser and a headset. Supervisors watch live boards, steer calls, run campaigns and pull reports.
Your call centre on one server
Every call answered, every lead dialled, every minute accounted for.
SE stands for Software Edition: the full Telematics call centre as software, on a standard server we supply or on your own.
Callers reach the right agent
Queues with skill routing, service-level targets, priority keys, and the same agent for a repeat customer.
The dialler does the dialling
Preview, progressive and predictive campaigns from your Excel lists, with an abandon-rate cap and automatic retries.
See and steer it live
Wallboard on the TV, every agent's state on one screen, and listen, whisper or barge on any call.
Your server, your data
Runs fully offline with no cloud and no monthly fee. Call records and recordings stay in your office.
Two editions, one feature set
Both editions have the same software. The only difference is how many agents you can create.
SE-CCS50
For support desks, sales teams and collection teams up to 50 seats.
EnquireSE-CCS100
For multi-team contact centres running inbound queues and outbound campaigns side by side.
EnquireStart with SE-CCS50 and move up with a licence change. Agents already created are never removed or locked out by a licence change.
Two ways to buy
Take it ready to run on a server we supply, or install it on a server you already own.
Server + software
A standard server with SE-CCS pre-installed, licensed and tested. Connect your network and SIP trunks, and agents sign in.
- Generic server, sized for your edition
- Software installed, licensed and configured
- Queues, agents and wrap-up codes set up with you
- One supplier for hardware and software
Software only
Buy only the SE-CCS perpetual licence and run it on your own standard Intel PC or server.
- Perpetual licence: pay once, no subscription
- Standard Intel PC or server with one or two network ports
- Licence bound to your server's hardware
- Exactly the same software and features as the turnkey system
See it in action
Real screens from SE-CCS. Agents, supervisors and managers all work in a browser.
What SE-CCS does
Inbound, outbound, supervision and reporting, on top of a full IP-PBX.
Inbound queues (ACD)
Six ring strategies, a service-level target per queue, position and wait announcements, a priority key and a failover when the wait runs out.
Smart routing
Skills graded 1 to 5, so "press 2 for Tamil" reaches your best Tamil speakers first. Repeat callers go back to the agent they last spoke to.
Agent desktop
Built-in browser softphone, screen-pop with caller history, call script, layered wrap-up codes, and transfer, consult or three-way calls.
Live wallboard
Callers waiting, longest wait and SLA for every queue, shown as calm, watch or act. Display mode for a TV on the wall.
Supervisor control
Listen, whisper or barge on any call. Force pause or logout, broadcast to every desktop, and catch idle or unregistered agents.
Outbound dialler
Preview, progressive and predictive modes, leads from Excel or CSV, retries, dialling hours and caller ID per campaign.
Survey campaigns
A recorded message and one key press, with no agents needed. Everyone who pressed 1 becomes a call list for your agents in one step.
Customers & follow-ups
Contacts with your own fields, a shared missed-call list, call-back reminders, and one blacklist for inbound, outbound and surveys.
Reports & recordings
Nine standard reports in seconds, exported to CSV, Excel or PDF. Recordings by agent, and the best calls kept as training clips.
Technical specifications
Same software in both editions. The licence sets the agent count.
| Specification | SE-CCS50 | SE-CCS100 |
|---|---|---|
| Licensed agents | 50 | 100 |
| Agent desktop | Browser, with built-in softphone; nothing to install | |
| Inbound | ACD queues, skill-based routing, IVR, priority key | |
| Outbound | Preview, progressive and predictive dialling; survey campaigns | |
| Supervision | Wallboard, supervisor screen, listen / whisper / barge | |
| Reports | 9 standard reports; CSV, Excel and PDF export | |
| Call recording | Per queue; to local, USB or network storage | |
| Telephony | Full Telematics IP-PBX included: SIP trunks with backup, extensions, IVR, voicemail | |
| Security | Role-based sign-in, team leaders limited to their teams, HTTPS, login lockout | |
| Hardware | Standard Intel PC or server, one or two network ports (supplied, or your own) | |
| Licence | Perpetual, bound to the server hardware | |
| Cloud | Not needed; runs fully offline | |
| Option | PC operator console with busy-lamp board (licensed separately) | |
Ideal for
Any team that answers or makes calls all day and needs to know how each one went.
Customer support
Queues by product or language, a service target on the wallboard, and every caller's history on the agent's screen.
Sales & telemarketing
Predictive campaigns from your lead lists, with follow-ups that pop up when they fall due.
Banks, NBFCs & insurance
Renewal and payment reminder campaigns, surveys, and full call records for audit.
Hospitals & diagnostics
Appointment desks with a priority key for urgent callers and call-back lists for missed calls.
Education
Admission enquiries in season, with campaigns to call every applicant back.
Service centres & e-commerce
Order and complaint lines with wrap-up codes that show why customers call.
Built on the Telematics IP-PBX
Underneath the call centre is the full Telematics IP-PBX: extensions, provider trunks with backup, inbound and outbound routing, IVR, ring groups, voicemail, recording and paging. If you also need analog phones and CO lines, pair it with our IP-TCX hybrid IP-PBX. For a small office without a call centre, see CHICO IP-PBX.
Download the SE-CCS feature list
Full feature list of the SE-CCS call centre solution (PDF).
Get a quote for SE-CCS
Tell us your agent count and whether you need the server too. Our team will reply with a recommendation and price.